Refund policy
Returns
Our returns policy is valid for 14 days. After 14 days of purchasing your item, unfortunately we cannot offer you a refund or exchange.
To be eligible for a refund, items purchased must be returned unused and in the same condition that you received it, in it's original packaging.
Should you purchase 6 items (i.e Funko / Soda) to guarantee a chase exclusive - returns will only be accepted for the full order. We will not accept a return of 5 items from the order.
Funko Condition Guide
This is a general guide as to what each condition will look like and the damage we look for.
10 – We tend not to score anything a 10, however if there is no condition shown on the Funko, this means it is in factory condition.
9 - A Pop that is nearly perfect. A 9 will only show 1 or 2 barely noticeable flaws that are visible only upon close inspection.
8 - The box will be very presentable and will show very little wear. The box may exhibit 1 to 3 minor flaws.
7 - The damage to a 7 will be far more noticeable, but the Pop will still present well. The box may exhibit 1 to 3 moderate flaws.
6 - The box may show 3+ moderate and/or 1 severe flaw. 6 is the level where the flaw on the box starts to become more obvious and the visual presentation is compromised.
5 - A 5 will have 2 or more severe flaws but still be somewhat presentable.
*The following instances are not factored into our condition evaluation: stickers applied by retailers, rounded windows (vs windows with a straight folded seam), and paint blemishes on the Pop itself.
**There is always an element of judgement involved when it comes to the condition of Pops. The condition we assign to any particular Pop is our opinion only. Please note that this isn't an exact science, but we do the best we can to be consistent when it comes to evaluating condition.
Damages to items
You have 14 days from the date of purchase to make us aware of any damages or issues with your item. Funko Pops are packaged well when dispatched and if not in factory condition will have a condition score listed in the description. However, any minor scuffs, dents or creases to the outer boxes are not covered under this policy, as this is packaging only, not the item purchased and therefore out of our control. Please get in contact if you do receive your item in a damaged condition so we can try to resolve this for you.
Non-returnable items
Only regular priced items may be refunded. Unfortunately we cannot accept returns or offer refunds on sales items.
Refunds (if applicable)
Once we have received and inspected your returned item, we will let you know if the refund has been approved or not. All approved refunds will be processed within five working days. Please note it can take up to seven working days for your bank to process the return back into your account.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping multiple items, you should consider using a tracked service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
To initiate a return, you can email us at support@cmpop.co.uk